e-Learning
e-Learning
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Audience: Mid-level managers from BrandWave Marketing Co. who have experience managing a variety of employees at the marketing firm, with varying knowledge about deafness.
Business Problem: Lack of contribution and successful communication between hard of hearing (HOH) employees and other employees at Brandwave. Managers are currently uneducated on the needs of their current employees with hearing disabilities. Managers are currently not taking steps to be more inclusive towards their HOH employees who are not actively engaging in the company.
Solution: Managers will be able to determine when HOH employees require assistance in communicating with hearing coworkers and then effectively implement use of an appropriate inclusion strategy.
Process: I followed the ADDIE/SAM model with a backward design. I then conducted a needs analysis, in which I learned that the main problem is that the HOH employees feel a lack in support and communication from their team members. Working with Subject Matter Experts (SMEs), I designed keeping the learning objectives in mind. By working backward, I ensured that every piece of the training connected to an objective. I formed a design document and storyboard of the training. Once each was approved, I began the development phase, being sure to check in with the SME and other stakeholders throughout the process. There were multiple iterations of development, feedback, and revisions throughout the process. Assessments at the end of the module were designed to be Kirkpatrick's level 2, scenario based questions. The intention for Kirkpatrick's level 3 assessment will be a workplace observation as well as a 10% increase in an employee survey satisfaction that will be provided after 3 months.
Highlights: Interactions include accordion tabs, markers, click-to-reveal, pop-ups, and scenarios. Knowledge checks include matching and select all that apply.
Tools Used: Articulate 360 Storyline, Canva.
Audience: New summer hires for a commercial lemonade stand with limited knowledge of the business. All employees have some amount of customer service skills.
Business Problem: Trainees are currently new to the business and do not know how to create the product(s). They are currently not taking customer orders correctly by starting with a greeting and then asking the customer what they would like. Also, they are making lemonades in an incorrect order, which is causing the drink to have incorrect amounts of ice and water. Due to drinks being watered down, there has been a decrease in customer satisfaction with the beverages.
Solution: Customer satisfaction will increase by 25% after completing training because the trainees will be able to successfully greet their customers, take their orders, create their desired beverage(s), and cash their customers out via the preferred customer method.
Process: I followed the ADDIE/SAM model with a backward design. I performed a needs analysis, in which I learned that the main problem is that customer drinks are not being served consistently. Working with SMEs, I worked backward to ensure that every piece of the training connected to an objective. I formed a design document of the training. Once it was approved, I began the development phase, being sure to check in with the SME and other stakeholders throughout the process. There were multiple iterations of development, feedback, and revisions throughout the process. Assessments at the end of the module were designed to be Kirkpatrick's level 2, scenario based questions. The intention for Kirkpatrick's level 3 assessment will be workplace observation and 25% increase in customer satisfaction within 3 months.
Highlights: Interactions include flashcards, scenarios, labeled graphics, accordions, process and tabs. The quick checks are matching, multiple choice and fill in the blank.
Tools Used: Articulate 360 Rise, Canva.
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